666HARPS666 wrote:G,day
funny thing just got e-mail from pacific poker , says i didn,t play a game from start of season till the 15th Jan,
Why is it that my score board only shows from the 23 Jan ?
I played from the start of this season 4 Jan. & yet many of my results still do not match , or are not shown
i.e i finish 12th it says 13th on 888pl scoreboard , or 2nd it says 8th .
Surely this has to be fixed as with a lot of other players who,s scores are out of whack .
Is this season going to be a write off ?
No, I have explained previously what has happened but many players have duplicated accounts in our systems, a lot of these players have registered via the website in the early days and then gone to a venue and registered there as well. This has created two accounts in our systems.
And as is the case a small minority have had their in venue game points attributed to one of these accounts and then there online games attributed to their other duplicate account.
We have since merged accounts to form one master account, the issue we are now faced with is moving those results to this master account from the previous cancelled account. This is the problem and why some home game results have disappeared, or cannot be found, in the system for several players.