Consistency

[Garth Kay]

Well it seems we have our first flame topic on this forum.

G__ I do believe I gave a ruling:

The TD's should be declaring last hand with one minute to go, no more time than that. A hand should not really start once last hand is declared. And going against popular opinion a hand does not commence from when the blinds are posted but when the first riffle of the deck.

To say that a TD, TA or regional operator does not have a real job is fairly senseless. For some of our guys they are working seven days a week and live, eat, breathe poker and NPL.

And yes MOST of our NPL staff are good poker players.

I also agree that some of our staff do need to learn to accept criticism and develop better customer service skills, hence why a new training regime is implemented. But in the end no matter the ruling, no matter if it is blatantly wrong to what is written in the rule book, there is always that one little clause:

. Tournament hosts reserve the right to make decisions in the spirit of fairness, even if a strict interpretation of the rules may indicate a different ruling

And as also previously stated if you do have any serious problems or queries on protocols/procedures then please do not hesitate to contact me.

[muzzington]

p.s. no you mostly actually AREN'T good players either!

Don't flame bait.

[G__]

Well it seems we have our first flame topic on this forum.

G__ I do believe I gave a ruling:

The TD's should be declaring last hand with one minute to go, no more time than that. A hand should not really start once last hand is declared. And going against popular opinion a hand does not commence from when the blinds are posted but when the first riffle of the deck.

Exactly. Wihch is what i wanted! And you gave an excellent response. So why is one of your employees gone nuts?

To say that a TD, TA or regional operator does not have a real job is fairly senseless. For some of our guys they are working seven days a week and live, eat, breathe poker and NPL.

And yes MOST of our NPL staff are good poker players.

Fair call re job, i was assuming many do it as a 2nd job.

I think a lot THINK they are a lot better than they are! and the p.s. was an obvious jibe anyway! --> insert smilie here

I also agree that some of our staff do need to learn to accept criticism and develop better customer service skills, hence why a new training regime is implemented.

And then some! Sheesh. Get the course started ASAP!
I cant put up a discussion question which seemed to gather some genuine interest without some twit having a seisure.

Have a nice day

[Garth Kay]

The actions or comments of any staff member do not always reflect the ideas or stance that NPL wish to portray or implement.
In saying that the actions of one should never reflect on the whole team. We have some of the best staff in the country and our team has been commended just not from the NPL organization in other states but from our competitors as well.