drunk idiots

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Garth Kay
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Re: drunk idiots

Postby Garth Kay » Thu Jan 31, 2008 1:34 pm

We are implementing a huge restructure in terms of staff and staff training.
One of the aspects our staff really need improving on is customer service. Implementing some new training modules and getting all staff to complete an RSA will better equip them to deal with intoxicated patrons.

In the last fortnight I have received many complaints in terms of staff behaviour and attitude. A certain arrogance has seemed to creep in to the personalities of several staff. And staff have been treating some customers rather disrespectfully. Please note that I am aware of this and there are measures in place to restrict this type of behaviour.

If anyone has any problems or queries at all please do not hesitate to contact me on garth@npl.com.au to discuss these issues. Your email will be treated as confidential.
Garth Kay

General Manager – Poker Operations
Full House Group

Mobile: 0438 234 816
Email: garth@fullhousegroup.com.au
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Origami
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Re: drunk idiots

Postby Origami » Thu Jan 31, 2008 1:56 pm

name this player ??
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David
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Re: drunk idiots

Postby David » Thu Jan 31, 2008 2:09 pm

bruceklm wrote:name this player ??


No one likes self-advertising Bruce ..
Hi, my name is Werner Brandes. My voice is my passport. Verify me.
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Goose
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Re: drunk idiots

Postby Goose » Thu Jan 31, 2008 2:48 pm

I could bring up the stamp system again :evil:

or should i

Let me think about it
SUPPORT VENUES THAT SUPPORT THE PUNTERS
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Origami
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Re: drunk idiots

Postby Origami » Thu Jan 31, 2008 5:23 pm

David wrote:
bruceklm wrote:name this player ??


No one likes self-advertising Bruce ..


Ah why r people so unkind- ·
"Fook the floosh droo! " :oops:
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