To Explain CT's post Greg.
When people are speaking on a medium that can't convey the intonation or the inflection of a normal voice. We are used with simple conventions to display our meaning. Using smileys at the end of a comment that could be considered insulting in an effort to display that we are joking.
In your case, using caps lock as you type is akin to shouting. As for putting in onto the forum, an email to
support.vic@888pl.com.au is usually a little easier, and quicker, or ask your TD on Thursday to fix it up.
I can't do anything in your case from my end but i am certain the guys in the office when they check this out will be able to assist.
Cheers,
Brett.